Since we have joined the One-Stop-Shop (OSS) scheme, the value-added tax (VAT) of the respective country applies to orders from private individuals.

Example 1: You are a private customer ordering from Germany. In this case, you pay the German VAT of 19%.

Example 2: You are a private customer ordering from Austria. In this case, you pay the Austrian VAT of 20%.

Example 3: You are a private customer ordering from Spain. In this case, you pay the Spanish VAT of 21%.

If you are a business customer, you have the option to place your order under the reverse-charge procedure. For this, you need a valid VAT ID number, which you can enter in the second step of the checkout under 'Addresses'.

p>If you have not received an order confirmation after placing an online order, there may be several reasons. Normally, a confirmation email is sent to the email address you provided within a few minutes of placing your order.

If you have not received an email, it may have accidentally ended up in your spam folder. Please also check your junk mail folder to ensure our confirmation email has not been misplaced there.

It is also possible that you entered your email address incorrectly during the order process, preventing us from sending you an order confirmation. If this is the case, please contact our customer service so we can update your information.

Finally, it may be that your order was not successfully processed. In this case, we recommend contacting our customer service for assistance in tracking your order. We apologize for any inconvenience and will do our best to resolve the issue as quickly as possible.

For businesses located abroad, we offer the option to process orders without value-added tax (VAT). On the order page, in the second step of address entry, there is a specific field where you can enter your VAT identification number (UID). Please make sure to enter the number correctly and provide your address accurately, as the data will be checked in real-time.

It is important to provide the VAT identification number in the correct formatting. For example, the UID should be formatted as follows: DE1111111 - please do not use spaces or other special characters.

In some cases, it may not be possible to verify the VAT identification number immediately. If this is the case, please try again at a later time. Alternatively, you can also send us an email or include a note with your order so that we can manually process your order.