Since joining the One-Stop-Shop procedure, the value-added tax (VAT) of the corresponding country will be calculated for orders placed by individuals.

Example 1: You are a private customer and place an order from Germany. In this case, you will pay the German VAT of 19%.

Example 2: You are a private customer and place an order from Austria. In this case, you will pay the Austrian VAT of 20%.

Example 3: You are a private customer and place an order from Spain. In this case, you will pay the Spanish VAT of 21%.

However, if you are a business customer, you have the option to place your order in accordance with the reverse charge procedure, for which you will need a valid VAT number.

You can find more information about this on our FAQ page at the following link: https://www.tonerstore.at/de/faq/bestellungen.html

In very rare cases, it may happen that an invoice was not supplied. For this we would like to apologize to you and ask you to contact us immediately. We will send you the invoice as soon as possible.

If you haven't received an order confirmation after placing an online order, there could be various reasons for this. Normally, a confirmation email is sent to the email address you provided within five minutes of receiving your order.

If you haven't received an email, it's possible that it may have accidentally landed in your spam folder. Please also check your junk mail folder to ensure that our confirmation email didn't end up there.

It's also possible that we may have recorded your email address incorrectly, and therefore, we were unable to send you an order confirmation. If this is the case, please contact our customer service at +43 699 190 522 22, so we can update the correct information.

Lastly, it's possible that your order didn't go through properly. In this case, we recommend contacting our customer service for assistance in tracking your order. We apologize for any inconvenience caused, and we will do our best to resolve the issue as quickly as possible.

For businesses located abroad, we offer the option to process orders without value-added tax (VAT). On the order page, in the second step of address entry, there is a specific field where you can enter your VAT identification number (UID). Please make sure to enter the number correctly and provide your address accurately, as the data will be checked in real-time.

It is important to provide the VAT identification number in the correct formatting. For example, the UID should be formatted as follows: DE1111111 - please do not use spaces or other special characters.

In some cases, it may not be possible to verify the VAT identification number immediately. If this is the case, please try again at a later time. Alternatively, you can also send us an email or include a note with your order so that we can manually process your order.