Cancellation Policy & Cancellation Form

Consumers have the right to cancel the contract under the following conditions, whereby consumers are defined as any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity:

A. Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within 30 days without giving any reasons.

The cancellation period is 30 days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the last goods.

To exercise your right of cancellation, you must inform us (CMK Tonerstore GmbH, Hofbauergasse 1/1-2, 1120 Vienna, Austria, Tel .: +43 699 190 522 22, Email: of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model cancellation form, although it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your cancellation of this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and, in any event, no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We offer free returns within 30 days in the following cases:

Incorrect item delivered
Item does not work or is defective
Item delivered was damaged

For returns that do not fall under the aforementioned reasons, you are responsible for the immediate cost of returning the goods to us.

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiration of the Right of Cancellation

The right of cancellation expires prematurely in the case of contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

General Information

1) Please avoid damaging and contaminating the goods. Please return the goods in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of cancellation.

B. Cancellation Form

If you want to cancel the contract, please fill out this form and send it back.


CMK Tonerstore GmbH
Hofbauergasse 1/1-2
1120 Vienna

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if communicated on paper)


(*) Delete as applicable