FAQ Categories

Orders (4)

Cancellation & Return (1)

Payment (2)

Ink & Cartridge Basics (1)
Featured FAQs

  What tax rate is applied to private customers within the EU?

  Can I change the payment method to PayPal afterwards?

  I did not receive an invoice with the delivery. Will I still receive an invoice?

  Why hasn't my payment via PayPal been confirmed yet?

  Where can I obtain a return label?

  Would you like to place a tax-exempt order?

Where can I obtain a return label?

You can obtain your return label in our returns portal

  1. Provide your postal code and order number
  2. If your order is not older than 30 days, you should be able to proceed with the next steps
  3. Click on "Request Return" afterwards
  4. You will receive a free return label (if eligible), please print it out and attach it to your shipment.